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Our Top 5 Troubleshooting Tips

App Not Showing Events or Sequences

Uninstall the app. Reinstall the app. Make sure on Android phones the data is cleared, first.

Lights Don’t Turn On / Only Some Turn On

Reset the lights by unplugging and plugging back in. If that doesn’t work, check the length of feet in the zone section of the app. The number of feet tells how many feet to push the data. Adjust to at least 500 to be safe. Lastly, make sure the outlets used for power to the lights are working.

System Is Off, But Random Lights Come On

Reset the lights by unplugging and plugging back in. If you are unable to reach the power source, simply flip the breaker the lights use off and on.

Lights Are Showing Random Colors

Reset the lights by unplugging or plugging back in. Or, flip the breaker off and on.

Bridge is Not Working

Power cycle the bridge. Confirm with Internet Service Provider to make sure ingoing and outgoing communication is open for myeverlights.com

How Can We Help?

Still Need Help? We’re happy to help you. You can get in touch with us live Monday through Friday, 8:00 am to 5:00 pm MDT. We are closed on the weekends and major holidays.

Call: (385) 233-0220

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EverLights FAQs

How much do EverLights cost?

All homes come in different sizes. Our scheduling team can provide you starting costs for your area depending on the linear footage of your roofline and the complexity of the install. Fill out the short form below for a free quote.

Can I use EverLights year round?

Absolutely! We have customers using our lights for birthdays, family gatherings, game nights, welcome home, and parties of all kinds.  With our endless color options you can make any event special

How long do EverLights last?

EverLights are rated for 50k hours of lighting! Which is equivalent to leaving them on for 24/7 – seven years straight

What is EverLights warranty policy?

Color changing EverLights come with a one year product warranty. If installed by EverLights, the product warranty jumps to 5 years and includes a 1 year labor warranty. For EverLights Classic, the warranty on the lights is 15 years regardless of who installs.

How many colors can EverLights do at a time?

EverLights is the most customizable system available, allowing users to design custom sequences, the color wheel has over 15 million colors to choose from! You can create as many patterns as you like! We also have many preset patterns that you can select from.. In many cases this will allow the user to tell each individual light on the house what to do.

Can I set timers & events?

Yes! You can easily create calendar events in our EverLights app.

Can I control the front of my home separately from the back?

Yes! In order to control the front and the back separately, you will need to install two separate wireless receivers, creating two zones.

Can I do warm / soft white?

Yes! You can create almost any color using the color wheel. You can color match the warmth of your existing exterior lighting.

Are EverLights dimmable?

Yes! There is a dimming switch on the app.

Where is EverLights located?

Our HQ is based out of Lindon, UT and we have locations in Phoenix, AZ, Dallas, TX, Southern California, St George, UT and Las Vegas, NV. We also have third-party dealers and distributors nationwide to help serve you!

Where are the controller & power supplies installed?

Our network bridge plugs directly into an Ethernet port on your router. Power supplies are installed along the eaves at every 75ft of lights.

There is a small network bridge that plugs directly into an Ethernet port on your router. A small wireless receiver will be placed either in the garage or on the side of the garage to power and control your lights. You may need additional power boosters installed as well.

How can I replace parts?

EverLights can be cut and customized at any point as long as the power is unplugged. Lights and accessories can be found in our online shop. View or troubleshooting guide and installation instructions for step by step instructions on all system components.

What is your return policy?

Unused material can be returned but is subject to a restocking fee of 20%. This fee covers all testing and repackaging required for us to certify the product is good as new. Un-used lengths of lights must be in 25 foot increments to be eligible for return.

How do you ship your product?

Orders received by 3:00 PM MST generally go out same day with channel orders requiring additional lead time depending on current demand. We offer USPS Priority shipping and UPS Ground.

Where are orders shipped from?

Orders are boxed up and shipped out of our headquarters in Lindon, UT.