Troubleshooting and Support
Choose one of the options below
If you problem is not listed here, feel free to contact us by filling out the form at the bottom of the page.
Not All Lights Turning On
There are three reasons only some of your lights would come on:
1. Something was wired incorrectly. Double check all your connections. If your lights were previously working properly you can rule this out.
2. The length of lights is setup incorrectly in the app – To check this go to the settings tab in the app and see what it says. The length of lights in the settings is all that will illuminate. For example, if you have it set to 10 only the first 10 feet of lights will work, no matter how many feet you have.
3. A light has gone bad. This could either be the first light that is not working or the last light that is working, we recommend replacing both at once to make sure it fixes the problem. Be sure to unplug all power boosters and the control box power supply before cutting any wires. Ensure the replacement lights are installed in the proper direction. If you find a dead light is the issue it’s wise to give your system a visual inspection for places the lights may be shorting. The most common places are at wire terminations and possible pinch points such as a transition from gutter to flashing. Look for any exposed wires and coat with liquid electrical tape.
Light Displays The Wrong Color
Random Lights Turning On
If you notice random lights turning on by themselves there is a data issue in the lights somewhere. Even though the lights are off they are always receiving power and a continuous data signal telling them to be off. If you were to unplug a control box but continue powering the lights with a power booster the lights would start doing their own thing after a while. So if you see random lights turning on it’s one of two issues:
1. Your control box is not working properly. Connect to the control box via the app and ensure proper function. If you’re having difficulty with your control box at this point please visit the control box troubleshooting on this page.
2. There is a light somewhere that has gone bad and is not sending the off message to the lights downstream from it. To identify this light turn on your lights to a solid pattern. Wherever the proper pattern stops displaying is your problem. With all power off, use your patch kit to swap out the last light that appears to be working properly and the first light that is not. Double check the direction of the patch lights before crimping. When the fix is complete plug everything back in and confirm proper function is restored.
If you do not have time to troubleshoot at the moment but want the lights to turn off simply unplug your control box power supply and power down or unplug all power boosters.
Lights Stuck On When Scheduled Off
Usually indicates a bad light. This could mean the first light that’s illuminated is not receiving the signal to turn off, or that the last light off is not sending the off signal to the next light. We recommend replacing both lights at the same time to make sure you get the correct light on the first try. Use your patch kit and turn all power off to make the change. Ensure the direction of the patch lights matches the existing lights. If you do not have time to troubleshoot at the moment but want the lights to turn off, simply unplug your control box power supply and power down or unplug all power boosters.
Unresponsive Control Box
If there are no lights illuminated inside your control box but your power supply’s blue light is illuminated you may suspect a problem with your control box. However, in most cases like this the lights are off because the last command they received was a manual shutoff. First try controlling the lights in the app as usual. If your app isn’t connected to the control box give the reset button a brief press, connect to the EverLights__ Wi-Fi network that broadcasts, and go through the setup wizard in the app.
Note that the control box will not illuminate green in this scenario when pressing the reset button because the manual off command overrides the reset press. If you have tried all of this and it’s still not working try a hard reset of the control box. To do this, unplug any lights but leave the power supply plugged in. Next hold the reset button for 15 seconds. Upon releasing the button, the control box should light up green and be ready for setup as usual. If it does not illuminate green at this point unplug the power supply and plug it back in after 5 seconds. If you’re still getting no response from it there’s likely a hardware problem. Please contact us if this is the case.